Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at complaints that Frontier Airlines failed to refund the price of flights canceled due to the coronavirus outbreak and made it practically not possible for people to apply vouchers for other flights while in the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated the office of his had received over 100 complaints coming from Colorado and twenty nine various other states regarding the Denver-based very low price carrier since March, over any company.
People said Frontier refused to issue them a refund when flights were canceled because of the pandemic, which Weiser stated violated department laws that refunds are actually thanks even when cancellations are actually thanks to circumstances beyond airlines’ control. Others who received vouchers for use on future flights after voluntarily canceling their travel plans have been unable to redeem them. Some were rejected by the airline’s site and were unable to extend the 90 day time limit for applying them or even were confined to utilizing the vouchers on just one flight, he published. Still individuals that sought assistance through the airline’s customer support line had been written on hold for several hours and were disconnected frequently, he said.
Weiser said that the Department of Transportation was at the very best spot to explore the complaints and said it should issue fines of up to $2,500 a violation when adequate.
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Companies cannot be allowed to make the most of customers during this time and must be held accountable for unfair and deceptive conduct, he stated in a statement.
Frontier said it has stayed in full compliance with division rules and regulations concerning flight modifications, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted in faith that is fine to look after the passengers of ours fairly and compassionately, the company said in a declaration.
Claims about obtaining refunds from airlines surged this spring. In May, Chao asked airlines to be as flexible and considerate as possible to the needs of passengers which face economic difficulty.
In the department’s May air traveling customer report, probably the most recent available, Frontier had the third highest fee of overall issues, trailing Hawaiian Airlines as well as United Airlines. The report counts only complaints from buyers that go through the difficulty of filing a criticism with the department, not those who only complain to an airline.